Shipping Policy & Terms – Pure Form Labs

Shipping Overview

Pure Form Labs is committed to providing fast, secure, and reliable shipping worldwide. All orders are processed and shipped from our facility in Texas, USA.

We currently ship to the following regions:

  • United States
  • Canada
  • Europe
  • Asia
  • Australia

All prices, payments, and transactions on our website are processed in USD ($).

Order Processing Time

  • Orders are processed within 1 business day.
  • Orders placed before 1:00 PM CST (Texas time) qualify for same-day shipping.
  • Orders placed after the cutoff time will be shipped on the next business day.
  • Orders are not processed or shipped on weekends or public holidays.

Shipping Methods

Pure Form Labs uses trusted global carriers to ensure fast delivery:

  • FedEx Express
  • DHL Express
  • UPS (when applicable)

All shipments are prepaid unless otherwise specified.

Estimated Delivery Times

We prioritize express delivery to ensure all shipments arrive quickly:

  • United States: 1–3 business days
  • Canada: 2–4 business days
  • Europe: 3–5 business days
  • Asia: 4–6 business days
  • Australia: 5–7 business days

Delivery times are estimates and may vary slightly due to customs processing or unforeseen carrier delays.

Shipping Costs

Shipping fees are automatically calculated at checkout based on destination and order value.

Orders Under $2,000

  • USA: $15
  • Canada: $20
  • Europe: $25
  • Asia & Australia: $25

Additional shipping charges may apply for bulk or oversized orders.

Temperature-Controlled Shipping

Most products are shipped at room temperature.

Upon request, Pure Form Labs offers:

  • Dry ice shipping
  • Blue ice shipping
  • Temperature monitoring/tracking

Additional fees may apply for temperature-controlled shipments.

International Shipping & Customs

  • All international shipments are sent under DAP (Delivered At Place – Incoterms 2010).
  • Pure Form Labs covers all import duties, taxes, and customs clearance fees.
  • Customers are not responsible for any additional charges upon delivery.

We aim to provide a seamless delivery experience with no hidden costs.

Note: While we cover all duties and taxes, customs processing times may vary by country and are outside our control.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can monitor your shipment in real time using the carrier’s website.

Lost, Missing, or Damaged Packages

Customer satisfaction is a top priority at Pure Form Labs.

  • Damaged shipments: We will send a replacement free of charge.
  • Lost shipments: If confirmed lost in transit, we will reship your order at no additional cost.

To report an issue, customers must contact us within 5 days of delivery (or expected delivery date).

Returns Policy

Due to the sensitive nature of our products:

  • Returns are not accepted without prior authorization.
  • Products must be:
    • Unused
    • Unopened
    • In original condition

To initiate a return request:

  1. Contact our support team
  2. Receive return authorization
  3. Follow provided instructions and include proof of purchase

Unauthorized returns will not be accepted.

Order Responsibility

By placing an order with Pure Form Labs, you agree that:

  • You are responsible for ensuring compliance with local laws and regulations
  • You understand the intended use of the products
  • You accept all shipping and handling terms outlined in this policy

Important Notes

  • Shipping fees are automatically added at checkout
  • Pure Form Labs reserves the right to:
    • Adjust shipping rates without notice
    • Change shipping carriers when necessary
    • Refuse shipment to restricted or high-risk regions

Contact & Support

For any shipping questions or concerns, please contact our customer support team.
We aim to respond to all inquiries within 24 hours.